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Frequently Asked Questions
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Questions before ordering? You can check here first or call !
Call our 800 number to place your order fast ! or send you order via E-mail, Paypal or order online using our Ebay auction !
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Q
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Do you guarantee your products?
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A
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YES SHIPMENTS ARE GUARANTEED LIVE ON DELIVERY. YOUR SATISFACTION GUARANTEED! IF NOT RECEIVED ALIVE THEY WILL BE RESHIPPED TO YOU AT NO CHARGE - WE MUST BE NOTIFIED WITHIN 24 HOURS OF ARRIVAL
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Q
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I am a pet shop owner can you give me information?
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A
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Yes volume prices quoted for Stores,Breeders and Distributors ! Call 1-800-717-6627
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Q
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What Size Crickets do you sell?
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A
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We have all sizes, Pinheads though 5-6 week or Small/Medium/Large. Measurements are Pinheads-1wk Crickets 1/8 inch,2wk Crickets 1/4 inch,3wk Crickets 3/8 inch,4wk Crickets 1/2 inch, 5-6wk Crickets 3/4 inch-1 inch.
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Q
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Are you a new business?
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A
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No, Cricket Factory has been in business for over 10 years, we supply Distributors, Stores,Breeders and zoos. We're a cricket hatchery located in central California. We sell approximately 65 million crickets a year! Plus we stand by what we sell. Live arrival and your satisfaction is guaranteed.We look forward to doing business with you!
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Q
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What shipping carriers do you ship with?
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A
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Most orders ship out using United States Priority Mail. We can also ship via FedEx or Airborne Express, please let us know how you'd like your shipment sent.
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Q
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How much is shipping?
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A
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Orders are variable depends on service carrier, weight, and destinations. Please call for shipping qoute.Shipping by post office Priority Mail Out of Visalia, CA. Starts at approximately $6.50
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Q
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Do you ship internationally?
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A
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No. Shipping is to the continental 48 United States Customers. Thank You
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Q
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Checks or Money Orders accepted?
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A
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We prefer payment via PayPal for fastest service, Visa, MasterCard & Discover credit cards are also accepted, money orders, personal checks must clear.
SEE PAYMENT TYPES PAGE HERE
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Q
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Can I mix Cricket Sizes?
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A
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YES ! MULTIPLE BUNDLED BOXES GET SHIPPING DISCOUNTS ! YOU CAN ALSO ADD 500 MIXED SIZES OF CRICKETS IN THE SAME BOX TO EQUAL 1,000 COUNTS! ex: 500 LARGE AND 500 MEDIUM CRICKETS IN THE SAME BOX, WOW !
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